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Summary:
Use this glossary to quickly clarify key terms and concepts related to UX maps.
In UX, a map is a visual representation of an experience, process, or system that helps teams build a shared understanding.
UX practitioners create maps throughout a project to synthesize research, align stakeholders, uncover gaps in a service, and plan future work. Because many maps look alike, and some go by several names, it’s easy to confuse them or to use the same term to mean different things.
Use this glossary as a reference to tell these maps apart and choose the one that fits your goal. For other UX artifacts, such as personas and wireframes, see our UX Deliverables Glossary.
Jump to a definition in the table or review the complete glossary.
The clustering of information, often using sticky notes, into relational groups based on similarities or themes.
A high-level, chronological method of displaying and organizing all the screens and elements users encounter across channels when completing a workflow or journey, to assess its consistency.
Visualization of the users’ experience over time. There are 3 types of chronological maps: experience map, service blueprint, and user-journey map.
A visual representation of a person’s (or a group’s) mental model for a process or concept. Cognitive mapping is free-form and can include numerous visualization methods, including bulleted lists, flowcharts, concept maps, mind maps, or affinity diagrams.
A graph in which nodes represent concepts and labeled, directed edges illustrate relationships between them.
A visual representation of the people, organizations, products, and services that a user may interact with during a particular experience.
A collaborative visualization used to articulate what is known about a particular type of user. It externalizes knowledge about users in order to create a shared understanding of user needs and aid in decision making.
In our self-paced course on empathy maps, learn how to create empathy maps that drive decisions, create change, and have a measurable impact.
What You’ll Learn
A visualization of an entire end-to-end experience that a “generic” person goes through to accomplish a goal. This experience does not involve a specific business or product. An experience map is used for understanding a general human behavior (as opposed to a customer-journey map, which is more specific and focused on a specific business).
An expansion of the themes that a UX team owns on the product roadmap. It represents all future problems to be solved by UX (for example, related to design, research, or content) but does not include problems outside of UX (for example, in marketing, development, and support).
Heatmaps are quantitative visualizations that aggregate the number and duration of eye fixations on a stimulus (UI).
A high-fidelity map that utilizes UI-design software to add interactive elements like revealing user-research data alongside specific findings or showing specific elements.
A visualization of the process that a person goes through to accomplish a goal.
Arranging groups of similar content (usually written on sticky notes) into a preassigned structure (such as a customer-journey map) to understand relationships and patterns across items, groups, and time.
A tree that represents a central topic and its subtopics.
A visual representation of a zoomed-in view on a specific user or business process, used to understand how a given process works. Possible formats of process map include flowcharts, operational-sequence diagrams, or HTA diagrams.
A strategic document that represents all future problems that need to be solved, whether related to UX, marketing, content, design, research, development, support, or operations.
A diagram of an organization’s essential teams, people, and resources. The diagram is used to describe relevant resources under the control of these individuals, how they might help each other, and the manager of that person or team.
An ideation tool used in brainstorming workshops that helps UX teams visualize how persona segments might approach an activity using a product or service. It is meant to facilitate ideation for design solutions.
A diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey.
A visual representation of the organization of your site’s content.
A collaborative activity used to visualize strengths and weaknesses of UX professionals and UX teams in order to take inventory of the existing team’s composition.
A subset of field roadmaps that focus only on problems within one UX area (for example, in user research).
A visualization of a project’s stakeholders that assesses each one’s power over, interest in, and attitude toward the project, to help decide how to manage each stakeholder. A common format is the power–interest matrix (also called Mendelow’s Matrix).
An artifact that communicates a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
Treemaps are visualizations for hierarchical data. They are made of a series of nested rectangles of sizes proportional to the corresponding data value. A large rectangle represents a branch of a data tree, and it is subdivided into smaller rectangles that represent the size of each node within that branch.
The typical or ideal set of steps needed to accomplish a common task performed with a product. User flows can be represented with artifacts such as wireflows, flow charts, or task diagrams.
A lean-UX map method used by Agile teams to visualize the interactions that the team expects users to go through to complete their goals in a digital product.
A strategic, living artifact that aligns, prioritizes, and communicates a UX team’s future work and problems to solve.
A design-specification format that combines wireframe-style page-layout designs with a simplified flowchart-like way of representing interactions.
The post UX Maps: Glossary appeared first on iDevie.
Use this glossary to quickly clarify key terms and concepts related to UX maps.
In UX, a map is a visual representation of an experience, process, or system that helps teams build a shared understanding.
UX practitioners create maps throughout a project to synthesize research, align stakeholders, uncover gaps in a service, and plan future work. Because many maps look alike, and some go by several names, it’s easy to confuse them or to use the same term to mean different things.
Use this glossary as a reference to tell these maps apart and choose the one that fits your goal. For other UX artifacts, such as personas and wireframes, see our UX Deliverables Glossary.
Jump to a definition in the table or review the complete glossary.
Affinity Diagram (Affinity Map)
The clustering of information, often using sticky notes, into relational groups based on similarities or themes.
Asset Map
A high-level, chronological method of displaying and organizing all the screens and elements users encounter across channels when completing a workflow or journey, to assess its consistency.
Chronological Map
Visualization of the users’ experience over time. There are 3 types of chronological maps: experience map, service blueprint, and user-journey map.
Cognitive Map
A visual representation of a person’s (or a group’s) mental model for a process or concept. Cognitive mapping is free-form and can include numerous visualization methods, including bulleted lists, flowcharts, concept maps, mind maps, or affinity diagrams.
Concept Map
A graph in which nodes represent concepts and labeled, directed edges illustrate relationships between them.
Ecosystem Map
A visual representation of the people, organizations, products, and services that a user may interact with during a particular experience.
Empathy Map
A collaborative visualization used to articulate what is known about a particular type of user. It externalizes knowledge about users in order to create a shared understanding of user needs and aid in decision making.
Create empathy maps that change minds
In our self-paced course on empathy maps, learn how to create empathy maps that drive decisions, create change, and have a measurable impact.
What You’ll Learn
Experience Map
A visualization of an entire end-to-end experience that a “generic” person goes through to accomplish a goal. This experience does not involve a specific business or product. An experience map is used for understanding a general human behavior (as opposed to a customer-journey map, which is more specific and focused on a specific business).
Field Roadmap
An expansion of the themes that a UX team owns on the product roadmap. It represents all future problems to be solved by UX (for example, related to design, research, or content) but does not include problems outside of UX (for example, in marketing, development, and support).
Heatmap
Heatmaps are quantitative visualizations that aggregate the number and duration of eye fixations on a stimulus (UI).
Interactive UX Map
A high-fidelity map that utilizes UI-design software to add interactive elements like revealing user-research data alongside specific findings or showing specific elements.
Journey Map (User-Journey Map or Customer-Journey Map)
A visualization of the process that a person goes through to accomplish a goal.
Landscape Map
Arranging groups of similar content (usually written on sticky notes) into a preassigned structure (such as a customer-journey map) to understand relationships and patterns across items, groups, and time.
Mind Map
A tree that represents a central topic and its subtopics.
Process Map
A visual representation of a zoomed-in view on a specific user or business process, used to understand how a given process works. Possible formats of process map include flowcharts, operational-sequence diagrams, or HTA diagrams.
Product Roadmap
A strategic document that represents all future problems that need to be solved, whether related to UX, marketing, content, design, research, development, support, or operations.
Relationship Map
A diagram of an organization’s essential teams, people, and resources. The diagram is used to describe relevant resources under the control of these individuals, how they might help each other, and the manager of that person or team.
Scenario Map
An ideation tool used in brainstorming workshops that helps UX teams visualize how persona segments might approach an activity using a product or service. It is meant to facilitate ideation for design solutions.
Service Blueprint
A diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey.
Site Map
A visual representation of the organization of your site’s content.
Skill Map
A collaborative activity used to visualize strengths and weaknesses of UX professionals and UX teams in order to take inventory of the existing team’s composition.
Specialty Roadmap
A subset of field roadmaps that focus only on problems within one UX area (for example, in user research).
Stakeholder Map
A visualization of a project’s stakeholders that assesses each one’s power over, interest in, and attitude toward the project, to help decide how to manage each stakeholder. A common format is the power–interest matrix (also called Mendelow’s Matrix).
Storyboard
An artifact that communicates a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
Treemap
Treemaps are visualizations for hierarchical data. They are made of a series of nested rectangles of sizes proportional to the corresponding data value. A large rectangle represents a branch of a data tree, and it is subdivided into smaller rectangles that represent the size of each node within that branch.
User Flow
The typical or ideal set of steps needed to accomplish a common task performed with a product. User flows can be represented with artifacts such as wireflows, flow charts, or task diagrams.
User-Story Map (Story Map)
A lean-UX map method used by Agile teams to visualize the interactions that the team expects users to go through to complete their goals in a digital product.
UX Roadmap (Roadmap)
A strategic, living artifact that aligns, prioritizes, and communicates a UX team’s future work and problems to solve.
Wireflow
A design-specification format that combines wireframe-style page-layout designs with a simplified flowchart-like way of representing interactions.
The post UX Maps: Glossary appeared first on iDevie.